jjbd Privacy Policy

jjbd ("we", "us", "our") collects personal data about you when you register an account, use the jjbd.ws platform, make a deposit or withdrawal, contact our support team, or interact with our promotional content. The categories of personal data we collect are described below.

1.1 Registration & Identity Data

When you create a jjbd account, we collect: your full legal name, date of birth, residential address, mobile phone number, and chosen account credentials (username and password, the latter stored in hashed form). This data is required to establish your account and verify that you meet the minimum age requirement of 18 years.

1.2 Identity Verification (KYC) Data

To comply with our Know Your Customer obligations and to process withdrawals above threshold amounts, we may collect copies of government-issued identity documents (National Identity Card, passport, or driving licence), proof of address documents (utility bills, bank statements), and proof of payment method ownership. These documents are stored securely and used solely for identity verification and fraud prevention purposes.

1.3 Financial Data

We collect records of all financial transactions conducted through your jjbd account, including deposit amounts, withdrawal requests, payment methods used (bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard), and transaction timestamps. We do not store full card numbers or mobile banking PINs — these are handled by the respective payment processors.

1.4 Transactional & Betting Data

We maintain a complete record of all bets placed, casino games played, live dealer sessions participated in, and promotional offers claimed through your account. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.

1.5 Technical & Device Data

When you access jjbd.ws, we automatically collect certain technical information, including: your IP address, browser type and version, operating system, device type, mobile network operator (Grameenphone, Robi, Banglalink, Teletalk, etc.), session timestamps, and pages visited. This data is used for platform security, fraud detection, and performance optimisation.

1.6 Communications Data

If you contact jjbd's support team via live chat or by email at [email protected], we retain records of those communications — including the content of messages, timestamps, and outcomes — for quality assurance, training, and dispute resolution purposes.

jjbd processes your personal data only for defined, legitimate purposes. We do not use your data in ways that are incompatible with those purposes without first obtaining your consent or establishing a separate lawful basis for processing.

2.1 Service Delivery

The primary use of your personal data is to operate and maintain your jjbd account, process deposits and withdrawals via bKash, Nagad, Rocket, and other accepted payment methods, settle bets and casino game outcomes, and deliver 24/7 English-language customer support. Without this processing, jjbd cannot provide you with any of its services.

2.2 Identity Verification & Fraud Prevention

We use identity and KYC data to verify that you are who you say you are, that you meet the 18+ minimum age requirement, and that your account activity is consistent with legitimate personal use. Automated and manual fraud detection systems analyse betting patterns, device fingerprints, and financial transaction data to identify and investigate suspicious activity. Where fraud is confirmed, we may share relevant data with payment processors and law enforcement authorities.

2.3 Legal & Regulatory Compliance

As a responsible operator, jjbd processes personal data to comply with anti-money laundering (AML) obligations, responsible gaming requirements, and any applicable reporting obligations. This includes monitoring account activity for signs of problem gambling and applying responsible gaming interventions such as deposit limits and self-exclusion where appropriate.

2.4 Platform Improvement & Analytics

Technical and behavioural data — aggregated and anonymised where possible — is used to analyse how users interact with jjbd.ws, identify performance bottlenecks, improve the user interface, and develop new features and markets. Individual users are not identified in analytics reports used for product development purposes.

2.5 Marketing Communications

With your consent, jjbd may use your contact details (mobile number, email address) to send you personalised promotional offers, bonus notifications, and updates about new features. You can withdraw your consent to marketing communications at any time by updating your preferences in your account dashboard or by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing that took place before the withdrawal.

jjbd does not sell your personal data to third parties. We share personal data only in the limited circumstances described below, and only to the extent necessary for each specific purpose.

3.1 Payment Processors

To process deposits and withdrawals, jjbd shares the minimum necessary financial data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. These providers have their own privacy policies and data processing obligations. jjbd does not store full card numbers or mobile banking authentication credentials — these remain with the respective payment processors.

3.2 Identity Verification Services

jjbd may use third-party identity verification and KYC service providers to assist with document verification and age checking. These providers process your identity documents solely for the purpose of verifying your identity on jjbd's behalf and are contractually prohibited from using your data for any other purpose.

3.3 Game and Content Providers

jjbd's platform integrates games and live casino content from third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play these games, certain session data (such as bet amounts, game outcomes, and session duration) may be transmitted to and processed by the relevant game provider for the purpose of game delivery and fair-play verification. Game providers do not receive your full identity or financial data.

3.4 Regulatory & Law Enforcement

jjbd may be required to disclose personal data to relevant authorities in response to a valid legal request, court order, or regulatory investigation. We will only disclose the minimum data required to comply with such requests and will inform the relevant account holder where we are legally permitted to do so.

3.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of jjbd's business, your personal data may be transferred to the successor entity as part of that transaction. jjbd will notify affected users in advance of any such transfer and ensure that the recipient entity is bound by privacy protections at least equivalent to those described in this Policy.

jjbd.ws uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. This section explains what types of cookies we use and how you can manage your preferences.

4.1 What Are Cookies?

Cookies are small text files stored on your device by your browser when you visit a website. They allow the website to recognise your device on subsequent visits and remember information about your session. jjbd uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period or until you delete them).

4.2 Types of Cookies We Use

4.3 Managing Cookie Preferences

You can manage your cookie preferences at any time through your browser settings, which allow you to block or delete cookies. Note that disabling strictly necessary or security cookies will affect the functionality of your jjbd account — in particular, you may not be able to maintain a logged-in session. Most modern browsers (Chrome, Firefox, Edge, Safari) provide straightforward cookie management tools in their settings menus.

4.4 Local Storage & Similar Technologies

In addition to cookies, jjbd may use browser local storage to cache certain platform assets and session data for performance purposes. This data is stored locally on your device and is not transmitted to jjbd's servers independently of normal API communication. You can clear local storage data through your browser's developer tools or settings.

jjbd retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal, regulatory, and record-keeping obligations.

5.1 Active Accounts

While your jjbd account is active, we retain all registration data, KYC documents, financial transaction records, betting history, and communications data necessary to operate your account and comply with our legal obligations.

5.2 Closed Accounts

Following account closure — whether initiated by you or by jjbd — we retain your personal data for a minimum period of five (5) years from the date of closure. This retention period is required to meet anti-money laundering record-keeping obligations, to resolve any outstanding disputes, and to respond to regulatory inquiries. After this period, your data is securely deleted or irreversibly anonymised, except where a longer retention period is required by law.

5.3 KYC Documents

Identity verification documents submitted during the KYC process are retained for a minimum of five (5) years following the closure of the associated account. Original document images are stored in encrypted form and access is restricted to authorised compliance personnel only.

5.4 Support Communications

Records of live chat transcripts and email correspondence with jjbd's support team are retained for a period of three (3) years from the date of the communication, or for the duration of the active account relationship if longer, to support quality assurance, training, and dispute resolution.

jjbd takes the security of your personal data seriously and implements a range of technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, and destruction.

6.1 Data Breach Response

In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, jjbd will notify affected users without undue delay and, where required, report the breach to the relevant authorities. Notification will be provided via the contact details registered to your jjbd account and will include a description of the breach, the categories of data affected, and the steps jjbd is taking to mitigate the impact.

6.2 Your Role in Security

While jjbd implements robust security measures on its end, the security of your account also depends on your own actions. You are responsible for keeping your login credentials confidential, logging out of your account on shared devices, using a strong and unique password, and notifying jjbd's support team immediately if you suspect any unauthorised access to your account.

As a user of the jjbd platform, you have a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact our support team via live chat or by emailing [email protected].

7.1 How to Exercise Your Rights

To exercise any of the rights listed above, please contact jjbd's support team via 24/7 live chat inside your account dashboard, or by emailing [email protected] (plain text — not a link). Please include your registered mobile number or username in your request so that we can identify your account and respond efficiently. We will acknowledge your request within 3 business days and aim to resolve it fully within 30 days. In cases of complexity or volume, we may extend this period by a further 30 days, in which case we will inform you of the extension and the reason for it.

7.2 Right to Withdraw Consent

Where jjbd processes your personal data based on your consent — for example, for marketing communications or for non-essential cookies — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing that took place before the withdrawal. You can manage marketing and cookie consent settings from within your jjbd account dashboard.

8.1 Changes to This Policy

jjbd reserves the right to update or amend this Privacy Policy at any time. The most current version is always available at jjbd.ws/privacy-policy and takes effect upon publication. Where changes are material — meaning they significantly affect your rights or the way we use your data — we will notify you via your registered contact details at least 14 days before the changes take effect. Your continued use of the jjbd platform after the effective date of any update constitutes your acceptance of the revised Policy.

8.2 Relationship with Other Policies

This Privacy Policy should be read alongside jjbd's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. In cases of conflict between this Privacy Policy and any other document, this Privacy Policy prevails with respect to the processing of personal data.

8.3 Children's Privacy

The jjbd platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from any person under the age of 18. If we become aware that an account has been registered by a minor, we will immediately suspend that account, delete all associated personal data to the extent permitted by law, and retain only the minimum records necessary to evidence the age violation and comply with our legal obligations.

8.4 Contact the Privacy Team

If you have any questions, concerns, or complaints about this Privacy Policy or about the way jjbd processes your personal data, please contact us using one of the following methods:

• Live chat: Available 24/7 inside your jjbd account dashboard — the fastest way to reach us.
• Email: [email protected] (plain text — not a link). Responses within 4 hours during Bangladesh Standard Time (BST, UTC+6) business hours.

We take all privacy complaints seriously and will work with you to resolve any concern promptly and fairly.